Frequently Asked Questions

Frequently Asked Questions (FAQ)

Q: What is the checkout process like on Tetebi?
A: At Tetebi, we’ve made checkout fast, simple, and completely secure. After adding your favorite pieces to your cart, click the cart icon in the top-right corner. Review your selections, adjust quantities if needed, and click “Proceed to Checkout.” You’ll then be guided to enter your shipping details, choose your delivery method, and select a payment option that suits you best. Before confirming, double-check your information to make sure everything is accurate.

Q: How do I enter my details during checkout?
A: During checkout, you’ll be asked to provide your shipping address, billing information, and contact details. Please ensure all information is entered correctly to avoid any delivery issues. tetebi.com uses SSL encryption to protect your data at all times. If you have an account with us, you can securely save your details for a faster checkout next time.

Q: What payment methods are accepted on tetebi.com?
A: We accept a variety of trusted and convenient payment options, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe. If you encounter any issues during checkout, don’t hesitate to contact our support team — we’re always happy to help.

Q: Can I change or cancel my order after it’s been placed?
A: We understand that plans can change! If you need to modify or cancel your order, please contact us immediately at support@tetebi.com. While we’ll do our best to accommodate your request, please note that once an order has been processed or shipped, it can no longer be changed or canceled.

Q: How can I track my order from Tetebi?
A: Once your order ships, you’ll receive a confirmation email containing your tracking number and a direct link to follow your package in real time. If your tracking information hasn’t updated or you believe there’s a delay, please contact us at support@tetebi.com for assistance.

Q: What is Tetebi’s return policy?
A: We want you to love every purchase! If something isn’t quite right, we offer a simple and stress-free return process within our return window. Items must be in their original condition and packaging. Once your return is received and inspected, we’ll issue a refund or exchange promptly. For full details, please refer to our Returns Policy page.

Q: How can I contact Tetebi’s customer support?
A: Our friendly support team is always here to help! You can reach us through the Contact Us page or by emailing support@tetebi.com. We strive to respond to all inquiries within 24 hours.

Q: What should I do if I receive a damaged item from Tetebi?
A: We’re truly sorry if your order arrives damaged. Please contact us at support@tetebi.com with your order number and a photo of the damaged item. Our team will review your case and arrange a replacement or refund as quickly as possible. Your satisfaction is always our top priority.