Return Policy

Return & Exchange Policy

At Tetebi, your satisfaction is our top priority. We’re dedicated to ensuring every shopping experience on tetebi.com is smooth, secure, and worry-free. If your purchase doesn’t meet expectations, our return and exchange process is designed to be simple, transparent, and customer-focused — giving you confidence every time you shop with us.

Eligibility for Returns
You may request a return if your item meets the following conditions:

• The item is unused, unworn, and includes all original tags

• It is returned in its original packaging

• You can provide proof of purchase (order confirmation or receipt)

Please note: Items that are used, damaged, washed, or missing their original packaging may not be eligible for a full refund.

Return Timeframe
All return requests must be submitted within 30 days of receiving your order. Unfortunately, we cannot accept returns made after this period.

How to Start a Return
To begin your return, please contact us at support@tetebi.com and include:

• Your full name and order number

• A copy of your order confirmation or receipt

• A brief explanation of the return reason

• A photo or video of the item, especially if it arrived damaged, defective, or incorrect

Our support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue was caused by our error (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to our mistake, we’ll issue a prepaid return label.

• We strongly recommend using a trackable shipping method to ensure your package arrives safely.

Exchanges
We’re happy to process exchanges if your item is:

• Defective or damaged upon arrival, or

• Incorrect in size, color, or style

To request an exchange, email us at support@tetebi.com with your replacement details. Once approved, we’ll ship your new item promptly.

Exceptions & Limitations
Returns may be refused or partially refunded if:

• The request is made after 30 days from delivery

• The item shows signs of wear, washing, or alteration

• The product was marked as final sale or non-returnable at checkout

At Tetebi, we believe in fairness, trust, and clear communication. Your satisfaction isn’t just important — it’s what drives everything we do.